Family Lives is a charity with over three decades of experience helping parents to deal with the changes that are a constant part of family life. We know that many people play active roles in raising children, from dads and mums, grandparents, stepparents and non-resident parents. Our role is to support all of you to achieve the best relationship possible with the children that you care about, as well as supporting parenting professionals. We believe that happy children come from happy families and currently support families to improve the outcomes for over 1 million children each year.
We recognise that the best way to support families is to provide professional, non-judgmental support and advice in a way that all members of the family can freely access. We provide this through our 24 hour helpline, extensive advice on our website, our email and live chat services, befriending services, and parenting/relationship support groups. Nearly all of our services are accessible at no charge to parents and you can contact us 365 days a year.
People contact us about all aspects of family life including child development, issues with schools and parenting/relationship support. We also respond when life becomes complicated and provide support around family breakdown, aggression in the home, bullying, risky teenage behaviour and mental health concerns of both parents and their children. It is good to talk and we can help you find solutions and recommend further support within our own wider services and/or from our many partner organisations.
c/o Carers Information Service, 24 George Street, Croydon, Surrey, CR0 1PB
Helpline opening times are Monday to Friday 9am to 9pm and Saturday and Sunday 10am to 3pm
Who is it for:
Children and Families, Young People
Ground floor only