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Off the Record Croydon

Who we are:
Off the Record (OTR) Youth Counselling Croydon was founded in 1994 to provide free, independent and professional counselling for 14 – 25 year olds in the Croydon area. Since then the charity has expanded to include further areas of work including BME mental health work; a young carers service offering support to young people under 26 who are caring for a parent or sibling; a specialist counselling service for young refugees; online counselling and workshops; and our young people's counselling service in the boroughs of Sutton and Merton.

What we do:
At Off The Record we provide a range of free, friendly and accessible support services for young people in the Boroughs of Croydon, Sutton and Merton. Visit for full information about the services we offer.

Off the Record Croydon, 72 Queens Road , Croydon , Surrey, CR0 2PR
Area serviced:
London Borough of Croydon, Sutton and Merton
Contact name:
Amma Acheampong
Job title:
Office Manager
020 8251 0251
020 8251 0261
Opening times:
Varies, Monday - Friday
Who is it for:
Young People aged 11-25 yrs living, working or studying in Boroughs of Croydon, Merton and Sutton
English and interpreters provided for refugee and asylum seeking clients
Disabled access:
Disabled Access & disabled toilet facilities
60, 64, 109, 198, 250, 289, 450

Related Information

Related Factsheets

Service Definitions

Services providing advice and information relating to all aspects of mental health.
Anger is a valid, healthy emotion. However, many of us learned from a very young age, that anger can be dangerous and destructive. In the words of anger management guru John Lee, "Anger equals pain". As children, it is vital that our angry feelings are accepted by our caretakers. If these feelings are not heard and respected, we carry our resentments into adulthood and project them onto others, especially loved ones, work colleagues and those in authority. As grown ups, most of us fall into two distinct categories of behaviour, affecting both our mental and physical states. This in turn can lead to depression, anxiety, stress, ill health, relationship break-down and loss of job etc.
This is the term used to describe experiences such as chronic fear, tension and panic attacks. Some people have an overwhelming feeling of dread that prevents them getting on with everyday life. Sleepless nights and recurring thoughts are common, as well as nausea, palpitations, dizziness and difficulty in breathing. Anxiety is the most common mental health problem people experience.
Befriending services offer supportive, reliable relationships through volunteer befrienders to people with mental health problems who would otherwise be socially isolated.
Services which protect vulnerable people, enabling them to be as independent as possible and get the most out of their lives. This could be in a temporary crisis or in a longer lasting situation. Also support services for mental health carers.
CAMHS is a term used to refer to mental health services for children and adolescents. CAMHS are usually multidisciplinary teams including psychiatrists psychologists, nurses, social workers and others.
Services associated to counselling in all its various forms, including one-to-one and group therapy.
Services to support those suffering from problems relating to drugs and/or alcohol.
Services which provide education.
Services which are offered free of charge.
Services which offer a helpline for providing support in a crisis and/or information and advice.
Groups or organisations set up to support the specific needs of mental health service users, and their carers.
These are psychological treatments in which improvement in a person's symptoms or wellbeing is achieved by talking with a therapist or counsellor rather than, or as well as, taking medication.
Talking therepy for young people.

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