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Off the Record Croydon

Who we are:
Off The Record is a Croydon-based agency providing free support to children and young people. We were set up in 1994 to help young people going through tough times.

What we do:
At Off The Record we provide a range of free, friendly and accessible support services for young people aged 14-25 who live, work or study in the Borough of Croydon, including:

Counselling: a confidential service for young people in Croydon.
Compass: a specialist service providing support to young people who are refugees, asylum seekers and forced migrants.
Young Carers Project: free help, support and information for young people aged 7-25 caring for a family member.
Workshops: a series of relaxed and informal groups for young people aged 14-25 to explore different issues they are facing in their lives.
SkyLine Support Services: free online counselling and workshops to young people aged 14-25 in Croydon and Sutton.
Jump Start: a new service offering free counselling to young people aged 11-21 who live, work or study in Sutton.
Community Development Work: supporting the Black and Minority Ethnic (BME) community to develop mental health services

What We Believe:
Our vision is that we believe that everyone has strengths, abilities and talents within them. We want children and young people who are vulnerable or struggling to be empowered to use these resources to meet life's challenges.

We believe that all Children and Young People:
*  Have a right to be respected and valued whoever they are.
*  Have a right to make choices and decisions about their own lives.
*  Have the potential to live a vibrant and fulfilling life.

Children and Young People can expect us to:
*  Keep things private and respect your confidentiality.
*  Listen to you in a way that is helpful and supportive.
*  Work hard to earn your trust rather than expect it.
*  Respect and understand your wishes and beliefs.
*  Be clear, honest and friendly.
*  Give you as much choice as we can.
*  Actively work together with you, rather than telling you how it is.
*  Support and challenge you to be the best that you can be.

Off the Record Croydon, 72 Queens Road , Croydon , Surrey, CR0 2PR
Area serviced:
London Borough of Croydon
Contact name:
Natalie Williams
Job title:
Office Manager
020 8251 0251
020 8251 0261
Opening times:
9.30am - 5pm Mon to Fri
Who is it for:
Young People aged 14-25 yrs living, working or studying in Croydon Borough
English, Portuguese, Norwegian, Japanese. Other interpreters available through the Compass project.
Disabled access:
Disabled Access & disabled toilet facilities.
How to apply:
Self referral only, telephone 020 8251 0251
60, 64, 109, 198, 250, 289, 450

Related Information

Related Factsheets

Service Definitions

Services providing advice and information relating to all aspects of mental health.
Anger is a valid, healthy emotion. However, many of us learned from a very young age, that anger can be dangerous and destructive. In the words of anger management guru John Lee, "Anger equals pain". As children, it is vital that our angry feelings are accepted by our caretakers. If these feelings are not heard and respected, we carry our resentments into adulthood and project them onto others, especially loved ones, work colleagues and those in authority. As grown ups, most of us fall into two distinct categories of behaviour, affecting both our mental and physical states. This in turn can lead to depression, anxiety, stress, ill health, relationship break-down and loss of job etc.
This is the term used to describe experiences such as chronic fear, tension and panic attacks. Some people have an overwhelming feeling of dread that prevents them getting on with everyday life. Sleepless nights and recurring thoughts are common, as well as nausea, palpitations, dizziness and difficulty in breathing. Anxiety is the most common mental health problem people experience.
Befriending services offer supportive, reliable relationships through volunteer befrienders to people with mental health problems who would otherwise be socially isolated.
Services which protect vulnerable people, enabling them to be as independent as possible and get the most out of their lives. This could be in a temporary crisis or in a longer lasting situation. Also support services for mental health carers.
CAMHS is a term used to refer to mental health services for children and adolescents. CAMHS are usually multidisciplinary teams including psychiatrists psychologists, nurses, social workers and others.
Services associated to counselling in all its various forms, including one-to-one and group therapy.
Services to support those suffering from problems relating to drugs and/or alcohol.
Services which provide education.
Services which are offered free of charge.
Services which offer a helpline for providing support in a crisis and/or information and advice.
Groups or organisations set up to support the specific needs of mental health service users, and their carers.
These are psychological treatments in which improvement in a person's symptoms or wellbeing is achieved by talking with a therapist or counsellor rather than, or as well as, taking medication.
Talking therepy for young people.

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