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Disability Rights UK

We are disabled people leading change, working for equal participation for all.

DR UK is itself led by people with diverse experiences of disability and health conditions, from different communities. We work with allies committed to equal participation for all. Together we can be stronger.

We provide several helplines:

Disabled Students Helpline
Our advisors can advise and support disabled people who are studying or wish to study at any level on full-time or part-time education or training courses if

  • the course is in England and
  • they are over 16
  • We can advise and support

disabled students or

  • parents and/or carers of disabled students or
  • professionals working with disabled students

Tel: 0330 995 0414 (freephone)
Opening Hours: 11am-1pm on Tuesdays and Thursdays.

Equality Advisory Support Service
The Helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. It can also accept referrals from organisations which, due to capacity or funding issues, are unable to provide face to face advice to local users of their services.
Tel: 0808 800 0082
Textphone: 0808 800 0084
There is a webcam portal for BSL users via the Royal Association for Deaf people.
Opening hours: Monday - Friday: 9am - 7pm, Saturday: 10am - 2pm, Closed on Sundays and Bank Holidays

Personal Budgets Helpline
The Personal budgets helpline telephone and email service at Disability Rights UK is an advice service that is open for individuals and organizations to provide information on Personal budgets as part of the Personalisation agenda. The Advisor on the helpline will explain to you the concept of personal budgets in relation to the care and support services and how to access social care funding in the light of the Care Act.

This line gives information on the national eligibility criteria for social care funding, care needs assessments and care and support planning as well as the national eligibility criteria and non-residential community care charges.

The line also offers advice on managing self-operated care packages (such as opening a separate bank account and keeping a record of how the budget is spent), including general advice to potential users of direct payments and self-funders on the responsibilities and legal requirements involved in employing staff/personal assistants who support you in everyday life.

We don’t advise on social security benefits, equipment/aids and discrimination related issues.

Calls cost up to 9p per minute from a landline, and 3p to 55p per minute from a mobile.

Tel: 0330 995 0404
Opening hours: 9.30am -1.30pm on Tuesdays and Thursdays

Welfare Rights Advice Service
If you are a disabled person seeking independent welfare benefits advice then we suggest you contact Scope's Disabilty Information and Advice Line (DIAL) on Freephone 0808 800 3333
Tel: 0203 687 0779
Opening hours: Mon to Fri; 10am to 12pm and 14pm to 16pm

Plexal, 14 East Bay Lane, Here East, Queen Elizabeth Olympic Park, Stratford, London, E20 3BS
Area serviced:
0800 328 5050 England
Opening times:
tues 11.30 – 1.30pm and thurs 1.30 - 3.30pm
Free shuttle buses run from Stratford underground, train and bus stations from 7am to 10.30pm. There are two pickup points for the shuttle bus: Bus stop E outside Stratford International Station and Bus stop X outside Stratford City Station/Westfield
There are 3 bays for Blue Badge holder on Parkes Street at the south of the Broadcast Centre

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